Duplicate distances can sometimes occur when:
You accidentally submitted the same distance twice.
Two apps you're connected to both send us the same distance. It's best to disconnect one of the apps, e.g. Strava or Google Fit.
You're completing two or more challenges at the same time and you accidentally post a distance to the wrong challenge.
To make sure you're not posting a distance to a challenge:
Open The Conqueror Challenges App.
In the menu bar at the bottom of the screen, tap the post distance icon on the left.
In the list of challenges icons if you have more than one challenge you will see a tick under each challenge that the distance will post too, tap on the challenge icon to untick it.
Once a challenge is greyed out, the distance won't be posted to that challenge.
To delete duplicate entries via a challenge page:
Open The Conqueror Challenges App.
In the menu bar at the bottom of the screen, tap home.
Find the challenge you want to delete duplicate entries for. Tap view challenge.
Tap the challenge menu at the top right of the map.
From the dropdown menu, tap newsfeed.
Expand the filter section via the arrow and select just me.
Tap the cross above the distance you want to remove.
Confirm you want to delete the distance.
To delete duplicate entries via the progress page:
Open The Conqueror Challenges App.
In the menu bar at the bottom of the screen, tap the post distance icon on the left.
At the top of your screen, select the view distances tab.
Tap the cross above the distance you want to remove.
Confirm you want to delete the distance.
Need more help? Start a live chat on our support page of the App or Email our customer support team.