Our virtual postcards are a feature our users love. The postcards arrive in your inbox when you hit certain distances on a challenge, to acknowledge how far you've come - and to encourage you to keep going.
How to view postcards for your challenge:
Open The Conqueror Challenges App.
In the menu bar at the bottom of the screen, tap home.
Select the challenge.
In the challenge page, tap the challenge menu icon (at the top right of the map).
From the dropdown menu, tap my journey.
In the your journey section, you can swipe left or right to see your postcards. Look for the mailboxes and envelopes while scrolling.
Step-by-step guide:
Why aren't I receiving my postcards?
Postcards are not available for the Appalachian Trail Virtual Challenge.
Make sure you've added a distance to your challenge. For most challenges, you need to reach a certain distance to get your first postcard. The distance may vary.
Check the email linked to your account is correct.
Check your spam folder to ensure our emails aren't marked as spam.
If you joined Hadrian's Wall, Inca Trail, or English Channel before May, you may have missed a couple of postcards. (This feature was just added for these challenges - you can access the generic postcards here.)
If you deleted distances from your challenge, the postcards will not be resent.
Need more help? Start a live chat on our support page of the App or Email our customer support team.