The virtual postcards are one of the features that our users like most. Every time you cover a certain distance, you should get a postcard emailed to the address linked to your account. Please keep in mind that postcards are only available for the following challenges:
Why am I not getting my postcards?
If you are already part of the challenges above and still have not received any postcards, please try the following:
Make sure you have already added a distance to your challenge. For most challenges, you need to reach a certain distance to get your first postcard. The amount may vary.
Check if the email that is linked to your account is written correctly.
Check your spam box to see if the postcard emails have been redirected there.
Verify that you have not marked our email as spam.
If you joined Hadrian's Wall, Inca Trail, or English Channel before May, you may have missed a couple of postcards because the feature was just added for these challenges, you can access the generic postcards here.
Please keep in mind that if you have deleted distances from your challenge, the postcards will not get resent.
If you still keep having issues, please contact support here.