If you have not connected your Strava Account to The Conqueror Challenges App yet, please click here for the step by step guide to do this.
Trouble Shooting:
It is possible that Stava has had an outage, so it is a good idea to check their app or their website to check this first.
Your privacy settings in Strava MUST be set as viewable by "Everyone" or "Followers". This can be found in the Strava app from, Settings>>>Privacy Controls
Please check in your Strava account that there are not any outstanding policy updates that you need to agree to i.e. Privacy policy etc.
Only distances AFTER you connect Strava to The Conqueror will come in. i.e. It will not import any distances prior to the time you make the connection
If having issues, please double check that you have connected The Conqueror to the correct Strava account. Some people accidentally have 2 Strava accounts with one being active and one being inactive. (Usually if they sign up with Facebook and then email)
Sometimes there can be a delay of an hours from when you complete a Strava activity and when it gets sent to our App
Posting preferences - You may have intentionally or accidentally disabled Strava as a source for a challenge. Check out the article here for more on this.
Please note: If you delete a distance in Strava it will not be deleted in the Conqueror. You will need to delete it manually.
If after doing all this troubleshooting your devices is still not sync, email support at [email protected] with the following details:
The phone that your are using (E.G iPhone X, etc)
Your current Operating System on your Phone
If you are using a watch or device to import data to Strava.