If you haven't connected your Strava to The Conqueror App yet, follow our step-by-step guide to do this first.
Troubleshooting Strava issues:
From time to time, Strava has outages. Check the Strava app or website to find out if there has been an outage.
In the Strava app, check your privacy settings are set as viewable by everyone or followers. In the Strava app, tap settings, then tap privacy controls.
The Conqueror App will only record distances/steps taken after the Strava app is connected. It will not record distances/steps taken before the app was connected.
Check you have connected The Conqueror App to the correct (active) Strava account.
Sometimes there is a delay of an hour between completing a Strava activity and this data appearing on The Conqueror App.
Check posting preferences in The Conqueror App. You may have intentionally or accidentally disabled Strava as a source for a challenge. Read this article to learn more.
If you delete a distance in Strava it will not be deleted in The Conqueror App. You will need to delete it manually.
If our troubleshooting tips don't work and your device still won't sync, email support at [email protected] with the following details:
The make of phone (e.g iPhone X).
The current operating system on your phone (e.g. iOS 15.5).
If you're using a watch or device to import data to Strava.
Need more help? Start a live chat on our support page of the App or Email our customer support team.